CrossCon Capital, LLC has developed a Business Continuity Plan on how to respond to events that significantly disrupt business. Since the timing and impact of disasters and disruptions are unpredictable, flexibility is critical in responding to actual events as they occur. With that in mind, CrossCon Capital, LLC is providing you with this information on the business continuity plan.
Contacting Us – If after a significant business disruption, you cannot get in contact as you usually do by phone at 310-890-9786 you should contact us by e-mail at firstname.lastname@example.org. If you cannot access contact through either of those means, you should contact the entities in which you have invested directly for instructions on how you may access investment information, invest additional funds and or provide you with prompt access to funds and securities.
Our Business Continuity Plan – CrossCon plans to quickly recover and resume business operations after a significant business disruption and respond by safeguarding employees and property, making a financial and operational assessment, protecting the Firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit CrossCon to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
The business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring customers prompt access to their investments if CrossCon is unable to continue business.
Since you invest directly, the entities in which you have invested are responsible for those records they maintain on your behalf. Additionally, when you invest with the assistance of CrossCon, thoughtful steps are taken to assure that you have paper or electronic copies of everything you have signed and/or obligated yourself to. This results in your having access to essentially the same records as the firm should you be unable to get in contact during an emergency situation. Finally, while most transactions done through CrossCon are not time sensitive, every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption. Thus, while each entity with which you have invested desires to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a short period of time, your orders and requests for funds and securities could be delayed during this period.
Varying Disruptions – Significant business disruptions can vary in their scope, such as only this firm, a single building housing the firm, the business district where the firm is located, the city where CrossCon is located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only this firm or a building housing the firm, operations will be transferred to a local site when needed and expect to recover and resume business within five business days. In a disruption affecting the business district, city, or region, operations will be transferred to a site outside of the affected area, and recover and resume business within 10 business days. In either situation, business is planned to continued and you will be notified through our customer emergency number, 310-890-9786 on how to get in touch. If the significant business disruption is so severe that it entirely prevents business operations, CrossCon assures customers prompt interface with the respective companies and entities that have provided investment products to you, through CrossCon.
Covid 19 — Work from home protocols have been put in place as well as, limited travel and arrangements for secure cloud services so that CrossCon can continue to operate as normally as possible from home or other safe locations throughout the pandemic. Should you have trouble accessing CrossCon during the pandemic, please email email@example.com.
For more information – If you have questions about CrossCon’s business continuity planning, please call: 310-890-9786.
This plan is subject to modification and customers may alternatively obtain updated summaries by requesting a written copy by mail.